Last Updated: 04.03.2024.

Welcome to Lumiére Mystical!

At Lumiére Mystical, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, make purchases, or interact with us in any way.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of personal information:

• Full Name
• Email Address
• Shipping Address
• IP Address
• Payment Information (processed securely through Stripe or PayPal)

We collect this information through checkout forms and contact forms on our website.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Processing orders and shipping products to your address.
• Providing customer support and responding to inquiries.
• Sending important updates and notifications related to your purchases.
• Analyzing website traffic and user behavior through Google Analytics.
• Improving our website functionality and user experience.
• Sending optional follow-up emails 7 days after purchase for product ratings (with user consent).

3. Information Sharing

We may share your personal information with the following third parties:

• Payment gateways (Stripe and PayPal) for processing secure payments.
• Google Analytics for tracking website analytics and user activity.

We do not sell or share your personal information with any other third parties without your consent, except as required by law.

4. Cookies and Tracking Technologies

We use cookies for various purposes, including:

• Saving cart information.
• Tracking user navigation and behavior on our website.
• Providing enhanced website functionality.

By using our website, you consent to the use of cookies in accordance with our Cookie Policy.

5. Data Security

We take the security of your personal information seriously and implement appropriate measures to protect it. This includes:

• Secure Socket Layer (SSL) encryption to safeguard data transmission.
• Google’s reCAPTCHA to prevent spam and unauthorized access.
• Regular security audits and updates to maintain the integrity of our systems.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Google reCAPTCHA: This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

6. Your Rights

You have the right to access, update, and delete your personal information stored on our website. You can do so by logging into your account or contacting us directly. Please note that we may retain certain information for archival and record-keeping purposes, as required by law.

7. Compliance with GDPR

As a business selling to customers in the European Union, we comply with the General Data Protection Regulation (GDPR) and respect your rights regarding data privacy and protection.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at [email protected].

By using our website, you agree to the terms of this Privacy Policy.

Thank you for choosing Lumiére Mystical!