At Lumiére Mystical, we strive to provide our customers with the highest quality customized products. Due to the nature of our offerings, we have a Refunds and Returns Policy that reflects our commitment to customer satisfaction while acknowledging the unique characteristics of our products.

Refunds:

1. Refunds are only available in the form of store credit or cupons.
2. Customers are eligible for store credit refunds within 14 days from the date of purchase.
3. To request a refund, customers must provide proof of purchase and a valid reason for the refund.
4. Refunds will be issued in the form of store credit equal to the purchase price of the damaged item(s), excluding any shipping fees.
5. Store credit refunds can be used towards future purchases at Lumiére Mystical.

Returns:

1. Returns are not accepted for customized products.
2. Each product at Lumiére Mystical is meticulously crafted to meet our customers’ specific requirements and preferences.
3. Due to the personalized nature of our products, we are unable to resell returned items.
4. We encourage customers to review their customization details carefully before placing an order to ensure accuracy.

Defective or Damaged Items:

1. In the rare event that a product is defective or arrives damaged, please contact our customer support team within 7 days of receiving your order.
2. Customers must provide clear photos documenting any defects or damages to initiate the resolution process.
3. Depending on the circumstances, we may offer a replacement or issue store credit for the damaged item(s).

Cancellation Policy:

1. Orders for customized products cannot be cancelled once they have been placed.
2. We begin processing orders immediately to ensure timely delivery, which makes cancellation unfeasible for personalized items.

Exchanges:

1. We do not offer exchanges for customized products.
2. If you wish to make changes to your customization details after placing an order, please contact us as soon as possible to explore available options.

Lumiére Mystical reserves the right to amend or update this Refunds and Returns Policy at any time without prior notice. By making a purchase on our website, you acknowledge and agree to abide by the terms outlined in this policy. For any questions or concerns regarding refunds and returns, please contact us at [email protected] for assistance.