Last Updated: 04.03.2024.

Lumiére Mystical – Terms and Conditions

These terms and conditions (“Terms”) govern your use of the Lumiére Mystical website (“Website”) and your purchase of products from Lumiére Mystical. By accessing the Website and/or making a purchase, you agree to be bound by these Terms. Please read them carefully.

1. Eligibility

You must be an individual over the age of 18 or the legal age of majority in your jurisdiction to use this Website and make purchases. By using the Website, you represent and warrant that you meet these eligibility requirements.

2. Products and Services

Lumiére Mystical offers custom-made candles for sale through its Website. By placing an order, you agree to purchase the products described in your order confirmation, subject to these Terms.

3. Orders and Payments

Orders placed through the Website are subject to acceptance and availability. Payment for products is processed through Stripe and PayPal. For more information about payments, please refer to the Payments page. Refunds are only issued for damaged goods and will be provided as store credit or coupons, not refunded to bank accounts.

4. Privacy Policy

Lumiére Mystical collects personal information from customers for the purpose of fulfilling orders and providing customer service. Our Privacy Policy explains how we collect, use, and protect your personal information. By using the Website and providing personal information, you consent to our collection and use of your information as described in the Privacy Policy.

5. User Conduct

You agree to use the Website and purchase products for lawful purposes only and in accordance with these Terms. You may not use the Website in any way that violates any applicable laws or regulations.

6. Dispute Resolution

In the event of any dispute or legal issue, we encourage you to contact us first to attempt to resolve the matter through negotiation, verbal communication, or email. Only in extreme situations will authorities be involved.

7. Modifications to Terms

Lumiére Mystical reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website. It is your responsibility to review these Terms periodically for changes.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Germany without regard to its conflict of law provisions.

9. Contact Us

If you have any questions about these Terms or any other inquiries, please contact us at [email protected].